FAQ
Orders & Products
Q. What is BearSoul?
BearSoul is a premium boyswear brand designed for kids aged 6 to 16 years. We create stylish, comfortable, and durable shirts and t-shirts made for everyday adventures and special moments.
Q. What sizes do you offer?
We offer sizes for boys aged 6 to 16 years.
You can refer to our Size Guide on each product page to choose the perfect fit.
Q. How do I choose the correct size?
We recommend checking our detailed size chart before placing your order.
If your child falls between sizes, we suggest choosing the larger size for comfort and growth.
Q. Are BearSoul clothes comfortable for daily wear?
Yes! Comfort is one of our top priorities. Our garments are made using soft, breathable, and child friendly fabrics suitable for daily wear and active lifestyles.
Q. Are your fabrics safe for children’s skin?
Absolutely. We carefully select materials that are skin-friendly, non-irritating, and safe for kids.
Q. . Will the color or print fade after ashing?
Our products go through quality checks to ensure durability. If washing instructions are followed properly, colors and prints remain long-lasting.
Shipping & Delivery
Q. Do you ship across India?
Yes, we ship across India.
Q. How long does delivery take?
Orders are usually delivered within:
• 3–5 business days for metro cities
• 5–7 business days for other locations
Delivery timelines may vary slightly during sales or festive seasons.
Q. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS / Email.
Q. Is shipping free?
We occasionally offer free shipping promotions. Shipping charges (if applicable) will be shown at checkout.
Returns, Exchanges & Refunds
Q. Do you offer returns or exchanges?
Yes, we offer easy size exchange and returns. Please refer to our Return Policy page for detailed guidelines.
Q. How many days do I have to request a return or exchange?
Returns or exchanges can usually be requested within 7 days of delivery, provided the product is unused and has original tags intact.
Q. . How do I initiate a return or exchange?
You can:
• Log into your account and raise a request
• Contact our customer support team
• Email us with your order details
Q. When will I receive my refund?
Refunds are processed after the product passes quality inspection. The amount is usually credited within 5–7 business days.
Payments
Q. What payment methods do you accept?
We accept:
• Credit / Debit Cards
• UPI
• Net Banking
• Wallet Payments
• Cash on Delivery (available in selected locations)
Q. Is Cash on Delivery available?
Yes, COD is available in selected pincodes.
Offers & Discounts
Q. How can I stay updated about offers and new launches?
You can:
• Follow us on Instagram
• Subscribe to our newsletter
• Join our BearSoul community
Product Care
Q. How should I wash BearSoul garments?
For best results:
• Machine wash in cold water
• Wash inside out
• Do not bleach
• Dry in shade
• Iron at low temperature
Brand & Support
Q. Where is BearSoul based?
BearSoul is an Indian brand inspired by playful childhood, comfort, and everyday style.
Q. How can I contact BearSoul customer support?
You can reach us via:
• Email
• Instagram DM
• Website contact form
Our team is happy to help you.
